Terms of service

Effective Date: May 1 2025
Website: lianevaz.com

Welcome to Liane Vaz Designs (“we,” “us,” “our”). These Terms and Conditions govern your use of our website and the purchase of products from our store, which is hosted on Shopify Inc.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.

1. General Conditions
You must be at least the age of majority in your jurisdiction to use this site.
You may not use our products for any illegal or unauthorized purpose.
A breach or violation of any of the Terms will result in an immediate termination of your access to our services.

2. Product Information and Pricing
We do our best to ensure all product descriptions, images, and prices are accurate.
We reserve the right to:

Refuse any order you place with us
Limit or cancel quantities purchased
Change prices and availability without notice
All prices are subject to applicable taxes and shipping fees.

3. Orders and Payment
When you place an order, you agree to provide accurate and complete information.
We accept payments via Shopify’s secure payment gateway and supported third-party services (e.g., PayPal, Apple Pay).

We reserve the right to cancel or refuse any order if:
There is an error in pricing or product description
Your payment cannot be processed
We suspect fraudulent or suspicious activity

4. Shipping and Delivery
We ship to select regions as outlined on our Shipping page.
Estimated delivery times are not guaranteed and may vary.
We are not responsible for lost, stolen, or delayed packages once shipped.

5. Returns and Exchanges
Please refer to our[Return Policy for information on returns, exchanges, and refunds.
Due to the nature of handmade or custom jewelry, certain items may be final sale.

6. Intellectual Property
All content on our site—including text, images, designs, logos, and product names—is the property of [Your Jewelry Business Name] and may not be copied, reproduced, or used without our written permission.

7. User Comments and Submissions
If you send us feedback, ideas, or suggestions, we may use them without restriction or compensation.
You agree not to submit any content that is unlawful, abusive, or infringes on the rights of others.

8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from:
Your use of our website or products
Delays, interruptions, or errors in service
Unauthorized access to personal information
Use our products at your own risk and discretion, especially if you have metal allergies or sensitivities.

9. Governing Law
These Terms are governed by the laws of Ontario, Canada
Any disputes shall be resolved in accordance with the courts of Toronto, Ontario, Canada.

10. Changes to Terms
We reserve the right to update or replace these Terms at any time. It is your responsibility to check this page periodically for changes.
Your continued use of the site following changes means you accept the revised Terms.

11. Contact Us
For questions about these Terms, please contact us at details@lianevaz.com

 

Custom Work Policies and Agreement

1. Parties Involved
Liane Vaz, details@lianevaz.com
Client Information

2. Scope of Work
Once the scope of the project is understood the designer will provide you with a plan and estimate(s). Meeting frequencies and duration will factor into the final price of the commissioned piece.
Design process - up to to 2 complimentary in-person or video meetings, up to 10 sketches/iterations including edits, 1 CAD rendering plus up to 2 edits. Anything outside this will incur a fee
Estimated timeline for completion - 6 to 8 weeks unless otherwise discussed, or by timeline date

3. Pricing & Payment Terms
Total cost or estimated range - decided upon before a deposit is placed, unless a Design Deposit is requested where 4-6 sketches are requested first
Deposit amount - Design Deposit for just sketches of $400 (included in final cost of ring), or 50% of the full estimate, or the cost of the center stone if more than 50% of the total, Payment schedule - 50% or cost of center stone upfront, balance upon completion and before shipping or pickup. 
Installment schedule - after the initial 50% deposit, no more than 3 more deposits can be placed before final total is due
Accepted payment methods - e-transfer, all credit cards in CAD or USD, PayPal in CAD or USD

4. Revisions & Approvals
How many design revisions are included - up to 10 sketches/iterations including major and minor edits, 1 CAD rendering with up to 2 minor revisions. Anything outside this will incur a fee. Once the CAD has been approved there can be no more adjustments made to the structure of the piece
What constitutes a “major” vs. “minor” revision - major revision is scrapping an entire idea, style, center stone. Minor revision would be swapping elements between sketches
How client approvals will be documented - via email in writing

5. Cancellation & Refunds
Policy for cancellations - Design Deposits are non-refundable if the client decides to not go further past the sketches and initial quotes. If a 50% deposit is placed and only sketches have been completed, the client can request a refund of the deposit less $400. Once materials have been purchased, no part of the deposit can be refunded. Once the piece has been started physically, no part of the deposit can be refunded. 
Refund conditions - no refunds or returns or buy-backs on custom work

6. Delivery & Ownership
shipping details - client covers all shipping and insurance costs (automatically included in price of shipping). Clients can opt-out of insurance, but in case of loss or delay the designer and the shipper are not deemed responsible. Shipping costs differ depending on the final destination. All duties that may be incurred are at the cost of the client. 
Pickups in downtown Toronto can be arranged upon request

7. Liability & Warranties
Warranty details - During your design consultations you will be fully informed about your piece of jewellery and the qualities and or limitations of its materials. Every piece is  triple checked for any defects before it gets shipped out. However, due to the nature of handmade work, there are very rare circumstances where something may not be in perfect or pristine condition. Removing your jewellery during heavy activity will help to ensure its integrity. If your piece of jewellery requires repair due to a defect in materials or fabrication, the repair will be done free of charge. If your jewellery has become damaged, or deteriorated over time with normal wear, the repair may be subject to normal repair charges. Ring sizing will be done free of charge up to 2 months after purchase or first wearing. Ring sizing due to weight gain or loss, body changes or switching fingers will be subject to normal alteration charges. If small stones are lost within the first 6 months, they will be replaced free of charge. Losing small stones after 6 months may be subject to normal replacement charges. Refinishing on un-plated items is complimentary within the first 12 months. There is no guarantee on plated items. While every item is plated with a thicker than average layer, every person’s individual chemical makeup and skin reactions can cause different effects on gold plating that are out of our control.  We do not insure loss, theft, daily wear-and-tear, and/or possible chipping of stones. Any stone, even a diamond, can be chipped during an accident or if hit against a tough surface. Customers will be responsible for extra shipping costs to and from our studio. 
Appraisals can be requested for pieces above $1000 CAD up to 2 weeks before estimated completion or up to 3 months after the piece is delivered. If the client wishes to have their piece appraised after delivery, the piece must come back to the designer for a minimum of 1 week to be valuated by a third party certified appraiser. For any pieces below $1000 CAD, appraisals are $90 CAD plus tax. 

8. Intellectual Property
Whether you retain rights to reuse the design for future pieces - all sketches, renderings, and CAD files belong to the designer. The designer retains the right to reproduce elements of a custom design in future work, but will not replicate a “from scratch” design in its entirety  
The designer retains the right to showcase the piece in portfolios, social media, and marketing
The designers agrees to not share any images until the piece is presented to its owner